人际交往的基本技巧：
PART ONE: Fundamental Techniques in Handling People
1. 不要批评、指责或抱怨。
PRINCIPLE 1: Don’t criticize, condemn or complain.
2. 真挚诚恳的赞美。
PRINCIPLE 2: Give honest and sincere appreciation.
3. 激发别人的强烈需求。
PRINCIPLE 3: Arouse in the other person an eager want.
让人们喜欢你的六个方法：
PART TWO: Ways to Make People Like You
1.真诚地关心别人。
PRINCIPLE 1: Become genuinely interested in other people.
2.微笑。
PRINCIPLE 2:Smile.
3.记住对方的姓名，对他来说这是所有语言中最甜蜜、最重要的声音。
PRINCIPLE 3: Remember that a person’s name is to that person the sweetest and most important sound in any language.
4.做一个善于倾听的人，鼓励别人谈论他们自己。
PRINCIPLE 4: Be a good listener. Encourage others to talk about themselves.
5.谈论别人感兴趣的话题。
PRINCIPLE 5: Talk in terms of the other person’s interests.
6.让别人感到自己很重要——并真诚地照此去做。
PRINCIPLE 6: Make the other person feel important --- and do it sincerely.
如何赢得人们的赞同:
PART THREE: How to Win People to Your Way of Thinking
1.争论中没有赢家，永远不要争论。
PRINCIPLE 1: The only way to get the best of an argument is to avoid it.
2.尊重别人的意见。千万不要指责别人的错误。
PRINCIPLE 2: Show respect for the other person’s opinions. Never say, “You’re wrong.”
3.如果你错了，立刻承认吧。
PRINCIPLE 3: If you are wrong, admit it quickly and emphatically.
4.一切从友善开始。
PRINCIPLE 4: Begin in a friendly way.
5.使对方多说“是，是”。
PRINCIPLE 5: Get the other person saying “yes, yes” immediately.
6.对付抱怨者的安全妙招：让别人多说话。
PRINCIPLE 6: Let the other person do a great deal of the talking.
7.使别人觉得那是他的主意。
PRINCIPLE 7: Let the other person feel that the idea is his or hers.
8.真诚地从对方的立场来看问题。
PRINCIPLE 8: Try honestly to see things from the other person’s point of view.
9.了解每个人的想法。
PRINCIPLE 9: Be sympathetic with the other person’s ideas and desires.
10.激发人们高尚的动机。
PRINCIPLE 10: Appeal to the nobler motives.
11.戏剧化地表现你的想法。
PRINCIPLE 11: Dramatize your ideas.
12.提出有意义的挑战。
PRINCIPLE 12: Throw down a challenge.
做一个高明的领导者:
PART FOUR: Be a Leader: How to Change People Without Giving Offense or Arousing Resentment.
1.如果你必须指出错误，那么从赞美和真诚的欣赏着手。
PRINCIPLE 1: Begin with praise and honest appreciation.
2.间接地提醒对方的错误。
PRINCIPLE 2: Call attention to people’s mistakes indirectly.
3.先承认你自己的错误。
PRINCIPLE 3: Talk about your own mistakes before criticizing the other person.
4.没有人喜欢接受命令。
PRINCIPLE 4: Ask questions instead of giving direct orders.
5.给他人留面子。
PRINCIPLE 5: Let the other person save face.
6.称赞最微小的进步，并称赞每一次进步。要“诚于嘉许，宽于称道”。
PRINCIPLE 6: Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
7.给他人一个好名声，送人一顶高帽子，让他为此而努力。
PRINCIPLE 7: Give the other person a fine reputation to live up to.
8.多用鼓励，让错误看上去容易纠正。
PRINCIPLE 8: Use encouragement. Make the fault seem easy to correct.
9.让别人乐意做你希望的事。
PRINCIPLE 9: Make the other person happy about doing the thing you suggest.
教育的伟大目的，不是知识，而是行动。
The great aim of education is not knowledge but action.